Plan quality
Quality
Quality management is the action taken by an organization to ensure that its product, service, process, etc. satisfies the requirements and expectation of its intended purpose.
Quality Assurance – includes practices focused on providing confidence that requirements will be fulfilled. It is generally focused on measuring and assessing conformance of the quality management system and processes with its requirements.
Quality Control – includes practices focused on fulfilling the requirements. It focuses on measuring and assessing the conformance of products with their requirements. For example, “Is the product in accordance with specification?”. To achieve quality control, seven most widely used tools are:
- Check sheet
- Histogram
- Pareto analysis
- Fish bone diagram / Ishikawa diagram
- Scatter diagram
- Flow chart
- Control chart
Contents of a project’s quality plan
A quality plan typically covers the following contents:
- Quality standards that will be followed
- Quality goals of the project
- Quality roles and responsibilities
- Project deliverables and processes subject to quality review
- Quality control and quality management activities planned for the project
- Quality tools that will be used for the training
- Corrective action, Preventive actions, Continuous improvement actions
- Quality training plan
- Quality metrics to be collected
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