Quality management is the action taken by an organization to ensure that its product, service, process, etc. satisfies the requirements and expectation of its intended purpose.
Quality Assurance – includes practices focused on providing confidence that requirements will be fulfilled. It is generally focused on measuring and assessing conformance of the quality management system and processes with its requirements.
Quality Control – includes practices focused on fulfilling the requirements. It focuses on measuring and assessing the conformance of products with their requirements. For example, “Is the product in accordance with specification?”. To achieve quality control, seven most widely used tools are:
A quality plan typically covers the following contents: